>>The International Institute For Labor Strategy >>>>>>>>>>>Optimal Labor Strategy Globally Through A Network of Employee Scheduling Experts |
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Shift Work and Employee Scheduling Strategy Articles To Help Shape Your Organization
Chief Strategist, Core Practice |
Employee Scheduling Experts Can Redline Your WFM Engine!Just about every contact center uses workforce management software. With all of the features, functionality, and promises of cost savings have you gotten the most out of this expensive investment? The answer is probably “No.” This doesn’t have to be the case. Core Practice’s John Frehse is currently doing half day workshops to educate management teams on the right labor strategies to implement into WFM software. John is the leader internationally in WFM strategy and has hands on experience working with IEX, Verint (Blue Pumpkin), InVision, Aspect, Calabrio, and others. Most organizations capture between 5% and 10% with software. Separately, this exercise typically uncovers additional cost savings equaling 11 – 17% of your total labor budget. Strategic initiatives including agent scheduling strategies, work and pay policy education, and service level optimization can maximize the value of the investment you have already made in software. John has worked with companies from GE to Bell Canada to EDS to Blue Cross Blue Shield and his educational workshop will change the way your team thinks about labor. These workshops are done onsite with operations teams and focus on business strategies to save money and improve morale. You have already made an expensive investment. Now maximize the value. To download a detailed description of the workshop go to DOWNLOAD. To contact me about setting up a workshop with John Frehse please either email me at efranklin@corepractice.com or call me at 312.255.1646. Sincerely, Ethan Ethan Franklin Managing Partner Core Practice, LLC 312.255.1646 (b) 312.275.7888 (f) efranklin@corepractice.com Web: http://www.corepractice.com Chicago: 3333 Warrenville Road Suite 200 Lisle,
IL 60532 |
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CEO, Core Practice Ethan Franklin has a broad educational background including degrees in Engineering (BS and MS) and Business (MBA) from the University of Illinois. He is also a licensed attorney, graduating from the Loyola School of Law in Chicago. He spent the early years of his career in the telecommunications industry working in the strategy, engineering and finance arenas. He then became general manager for a small specialty chemical company. For the last decade he has focused his talents on the operational consulting industry as the Vice President of Delivery for Coleman Consulting (CCG) and later Blue Pumpkin. There he led the consulting teams on projects in a wide array of industries including mining, manufacturing, telecommunications, power utilities (generating, transmission and distribution) and service. He joins John Frehse as one of the two original founders of Core Practice Partners. He currently runs the consulting operations and serves as General Counsel. |
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